Customer Service Policy
Customer Service Policy
Welcome
At Keto Keto Kitchen, we believe exceptional customer service begins with kindness, respect, and understanding.
We're committed to providing friendly, professional, and thoughtful support to every customer. In return, we kindly ask for the same courtesy toward every member of our team.
As a small business, every conversation matters to us, and we're always here to help in the best way we can.
Our Commitment
We're committed to providing clear communication, honest guidance, and the highest level of customer care possible.
If an unexpected situation arises, we'll always do our best to communicate openly and work toward a fair solution.
Communication & Response Times
Our team may be assisting multiple customers at the same time. While we always strive to respond as quickly as possible, response times may vary during busy periods.
Sending repeated messages, emails, or phone calls will not speed up the response process. We sincerely appreciate your patience while we give every customer the time and attention they deserve.
Respectful Communication
We are committed to maintaining a welcoming, respectful, and professional environment for everyone.
We kindly ask that all communication with our team remains respectful and constructive.
Abusive, threatening, discriminatory, harassing, or otherwise inappropriate language or behavior toward any member of our team will not be tolerated.
Chat & Communication Records
To help us provide consistent customer service, improve our support, protect both our customers and our business, and comply with applicable legal obligations, conversations through chat, email, social media, or other communication channels may be retained.
Our Right to End a Conversation
If communication becomes abusive, threatening, harassing, or repeatedly inappropriate, Keto Keto Kitchen reserves the right to end the conversation immediately.
Where respectful communication cannot be maintained, we may also decline future customer support or future service at our discretion.
Thank You
We truly appreciate every customer who supports our small business with kindness, patience, and understanding.
Your trust allows us to continue creating clean, high-quality food made with care, passion, and integrity.
Thank you for being part of the Keto Keto Kitchen community. 💗